Shipping Policy

Shipping Policy

At SLN Telugu Ruchulu, every order is freshly prepared in small batches to ensure authentic taste, freshness, and quality. We carefully package each order to ensure it reaches you safely.

Shipping Within India

Order Processing

  • Orders are freshly prepared and dispatched within 1–3 business days.

  • During festivals, holidays, or peak seasons, processing may take slightly longer.

Shipping Time

  • We ship across India through trusted courier partners.

  • Estimated delivery time is 2–7 business days, depending on your location.

Order Tracking

  • Once your order is dispatched, a tracking number will be shared via Email or WhatsApp.

Shipping to the United States (USA)

Fresh Preparation

All products are freshly prepared after receiving your order to ensure maximum freshness.

Order Processing

  • Orders are generally dispatched within 3–5 business days.

Delivery Time

  • Estimated delivery is 4–7 business days after dispatch.

  • Delivery timelines may vary depending on customs clearance and the destination.

Customs, Duties & Tariffs

  • Product prices include only the product cost and shipping charges.

  • Any import duties, customs fees, tariffs, brokerage charges, or taxes imposed by U.S. Customs or the shipping carrier are the sole responsibility of the customer.

  • These charges are determined by customs authorities and may vary for each shipment.

Order Tracking

  • Tracking details will be shared via Email or WhatsApp once your order has been dispatched.

Delivery Information

Please ensure that your shipping address, postal code, and contact number are accurate while placing your order.

SLN Telugu Ruchulu is not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses.

  • Weather conditions or natural disasters.

  • Customs inspections or clearance procedures.

  • Courier service delays or operational issues.

Once an order has been handed over to the courier partner, delivery timelines are managed by the shipping carrier.

Perishable Food Products

Since all our products are freshly prepared food items, the following policy applies:

  • Returns or exchanges cannot be accepted due to taste preferences or change of mind.

  • If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

  • Kindly share clear photographs of:

    • The outer package

    • The product received

    • The shipping label

Our team will review the issue and provide an appropriate resolution.

Need Assistance?

If you have any questions regarding your shipment or order, please contact us:

Email: slnteluguruchulu@gmail.com

Website: https://www.slnteluguruchulu.com

We are happy to assist you with your order.